How many times have you sat in a meeting, reviewed data and someone said: “That cannot be right”? Data quality is opportunity for your business. Now is the time to do a system clean up to ensure data accuracy. Rate codes – Check which rate codes are being used. If they are not in use Read more about System clean up – PMS[…]
Are your processes, procedures and staff training modules up to date? If not, this is a great time to ensure critical practices are reviewed and relevant updates made. Customer satisfaction – What are your customers looking for? Service? Read the customer feedback – are there any trends? Have you made sure that your team are Read more about Work practices – is your team efficient and effective?[…]