Hospitality is always evolving. And effective change management is essential to great guest experiences. As a leader, how do you help your team through change? Think about your strategy. Is it efficient? So we already know everyone adapts differently. Therefore keep any updates simple. And ensure that your team have understood. Is your hotel going Read more about Leading Change[…]
How many times have you sat in a meeting, reviewed data and someone said: “That cannot be right”? Data quality is opportunity for your business. Now is the time to do a system clean up to ensure data accuracy. Rate codes – Check which rate codes are being used. If they are not in use Read more about System clean up – PMS[…]
Are your processes, procedures and staff training modules up to date? If not, this is a great time to ensure critical practices are reviewed and relevant updates made. Customer satisfaction – What are your customers looking for? Service? Read the customer feedback – are there any trends? Have you made sure that your team are Read more about Work practices – is your team efficient and effective?[…]
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